At Education First FCU, protecting our members from fraud is one of our top priorities.
In 2026, our phones have become an essential part of everyday life, helping us stay connected, manage our finances, and handle countless daily tasks. Unfortunately, scammers know this too, and they're constantly finding new ways to target people through convincing phone calls and text messages.
At Education First FCU, protecting our members from fraud is one of our top priorities. In this article, we'll cover some of the most common scam calls and text messages, the warning signs to watch for, and the steps you can take to keep your personal information and funds safe.
Bank Impersonating Scams
Bank impersonation scams occur when criminals impersonate representatives of your financial institution or another trusted financial organization. They may contact you by phone, text, email, or even through fake websites, claiming there is a problem with your account that requires immediate action.
The scammer may say there has been suspicious activity, an unauthorized transaction, or an issue with your account security. Their goal is to create a sense of urgency and convince you to provide sensitive information, transfer money, or approve fraudulent transactions.
Common red flags of bank impersonation scams include:
How to Protect Yourself
Here are a couple of things you can do to protect yourself from bank impersonation scams:
Tip: Education First FCU will never call or text and request sensitive information from you. Always dial us immediately if you suspect fraud at 409.898.3770.
Romance Scams
Romance scams happen when a fraudster creates a fake identity online to build an emotional relationship with someone. This could be through a random text message, a fishy call, or even on dating apps. Their goal isn’t romance, but to earn their victim’s trust to eventually ask for money or personal financial information.
Common red flags for this type of scam include:
How to Protect Yourself
Here are a couple of rules you can follow to protect yourself from being targeted by a romance scam:
Toll and Delivery Texts
Have you ever received a text that says you received a package at the door that you didn’t order? Or that you owed money for a toll road you never went on? You aren’t alone. Toll and delivery text scams are fraudulent messages designed to trick you into clicking a link and entering personal or financial information. These texts usually claim you have an unpaid toll or a package that can’t be delivered until you have paid a small fee or verified your information.
Common red flags of this toll and delivery text scams include:
How to Protect Yourself
Here are a couple of ways you can use to protect yourself from falling victim to a toll and delivery text scam:
Fake Job Offers
Fake job offer scams involve scammers posing as employers or recruiters to trick job seekers into sharing personal information or sending money. These offers often seem too good to be true, promising high salaries, flexible schedules, and little to no experience required, making them especially tempting to accept. The scam typically includes a link or message that prompts you to provide personal details or send money to “accept” the position.
Common red flags of fake job offer scams include:
How to Protect Yourself
Here are a couple of things you can do to protect yourself from fake job offer scams:
Tip: If you're asked to deposit a check and immediately send some of the money elsewhere, it's almost certainly a scam. If you receive a suspicious payment or job offer and aren't sure whether it's legitimate, contact Education First FCU before depositing the check or sending any money.
Deepfake Emergency Scams
Deepfake emergency scams use AI-generated audio or video to impersonate someone you know, such as a close friend or family member, and portray them as in urgent danger and in need of money immediately. In many cases, victims receive a call where the “person” sounds exactly like their child, spouse, or parent, saying they’ve been in an accident, arrested, or stranded and need help right then.
These scams work as the scammers gather voice samples from social media videos, voicemails, or online posts to have AI tools clone a person’s voice. The goal is to create panic, so you act before you get the chance to verify.
Common red flags of deepfake emergency scams include:
How to Protect Yourself
Here are a couple of ways to protect yourself from falling victim to a deepfake emergency scam:
Digital Arrest
Digital arrest scams involve criminals impersonating law enforcement agencies, government officials, or regulatory authorities. The scammer contacts the victim, usually by phone, text, or video call, and falsely claims that they are under investigation for a serious crime such as money laundering, tax fraud, or identity theft.
They then claim you are under “digital arrest,” meaning you are not physically detained but are instructed to stay on the phone or video call while following their demands. To “protect” your money or resolve the fake investigation, scammers pressure victims into transferring savings to “safe” or government-controlled accounts, purchasing cryptocurrency, or sharing sensitive banking information.
Law enforcement agencies do not:
Common red flags of digital arrest scams include:
How to Protect Yourself
Here are a couple of things you can do to protect yourself from digital arrest scams:
What to Do if You Receive A Scam Call or Text
Even if you recognize a scam and do not lose money, you should still consider reporting it. Reporting attempted scams helps authorities track fraud trends and identify common tactics used by criminals.
If you receive a scam call, report it to the FTC and the FBI’s Internet Crime Complaint Center (IC3). If it is a text, you can forward the spam message to your mobile carrier by sending the message to 7726 (SPAM).
If you receive any sort of suspicious call, even claiming to be Education First FCU, hang up immediately and dial 409.898.3770 directly to report it.
Stay One Step Ahead of Scammers
Scammers are constantly finding new ways to target people, but many fraud attempts rely on the same tactics: creating a sense of urgency, building trust, and pressuring you to act before you have time to think. Whether it’s a suspicious text, unexpected phone call, or online message, acting immediately by hanging up or not clicking any links can save you big time. Always act with caution to remain one step ahead.
Remember, you should never feel pressured to share sensitive information or send money immediately. If something doesn’t feel right, trust your instincts and hang up immediately if you suspect anything that resembles a scam listed above.
At Education First FCU, we’re committed to helping our members recognize and prevent fraud. If you ever believe your account information has been compromised or you’re unsure whether a message is legitimate, contact us before taking action. We’re here to help you keep your money and personal information safe.