Employee Spotlight: Morgan Franklin

Meet Morgan Franklin, our Branch Operations Specialist! 😎✨

Education First FCU is proud to spotlight Morgan, who has been part of the credit union family for over three years! Morgan embodies our commitment to serving our members and making a positive difference in the communities we call home. In this spotlight, we’ll hear from Morgan about her journey at Education First FCU, what she enjoys most about serving our members, and the passion she brings to helping our community thrive.

Morgan joined Education First FCU in February 2024, starting in the Call Center as a Contact Experience Agent, where she helped members navigate their financial needs over the phone.

During our conversation, Morgan shared a memorable experience with a longtime member who was facing financial difficulties.

“I remember in the call center helping a long-time member who was going through some financial difficulties,” she said. “I was able to understand their situation, find the best solution, and she called me later on when she was in a better place to thank me and sent me a thank-you card that I still have.”

Stories like Morgan’s highlight the impact of taking the time to listen, understand, and find solutions for our members. These personal connections go beyond everyday transactions, building lasting relationships rooted in trust, compassion, and a genuine commitment to helping our members succeed.

After spending a year in the Call Center, she transitioned into the Branch Operations Specialist role, where she took on more behind-the-scenes responsibilities, including processing death certificates, managing IRA-related tasks, and handling other back-office operations.

When asked what she enjoys most about working at Education First, she shared, “I enjoy working here because we value our members and employees. I enjoy working for a company that encourages learning, growth, and building relationships with our members.”

Through her experience in both the Call Center and Branch Operations, Morgan has gained a broader understanding of how different teams work together to support members and help meet their financial needs.

From starting in the Call Center to becoming essential in Branch Operations, Morgan has always found a way to exceed expectations in her role and continue to help members and foster lasting relationships. Through these roles, she’s surpassed many challenges and obstacles and continues to grow. We are proud to have Morgan as an employee of Education First FCU and can’t wait to see her continue to grow within the credit union.

From starting in the Call Center to becoming an integral part of Branch Operations, Morgan has continued to grow in her career while making a positive impact on our members. Her dedication to helping others and building lasting relationships reflects the values we strive to uphold at Education First FCU. We’re proud to have Morgan on our team and look forward to seeing all she accomplishes in the future.

Take the Next Step

Whatever your financial needs may be, our team is here to help you every step of the way. Ready to get started? Become a member of Education First FCU and discover how employees like Morgan can help you find the right solutions for your financial goals.